Starter
Essential call monitoring for growing agencies.
- Universal Contact Center Integration
- Automated Call QA & Audits
- Carrier-Aligned Quality Benchmarks
- Customizable Sales & Compliance Scorecards
- Agent Performance Analytics
- Email support
Most Popular
Pro
Complete monitoring for full policy lifecycle.
- Everything in Starter
- Carrier Portal & Anti-Gaming Monitoring
- Automated Policy Coverage Extraction
- End-to-End E&O & Leakage Detection
- Advanced Agency Reporting
- Priority Support
Enterprise
Custom solutions for large agencies and carriers.
- Everything in Pro
- Custom Rater, CRM & Warehouse Integrations
- Custom Reporting and workflows
- Omnichannel Monitoring (SMS, Chat, Email)Coming
- Real-Time Streaming & Live Intervention AlertsComing
- Autonomous Renewal & Follow-Up AgentsComing
FAQ
Frequently asked questions
- How does pricing work?
- Our pricing is based on number of agents monitored, though there may be additional costs for custom integrations.
- Can I upgrade my plan later?
- Yes, you can upgrade your plan at any time. Costs will be pro-rated.
- Is there a free trial?
- Yes. During the trial, you can pick agents for whom to sample calls and workflows so you can verify the data and accuracy.
- What carriers do you support?
- We support a handful of major carriers and are constantly adding more. Adding a carrier takes us 1-2 months.