See what your supervisors and QA teams can't.
Genfin checks every call against carrier portal activity and sold policies to flag discrepancies that lead to E&O, policy cancellations, agent suspensions, and lost sales.
Monitoring
Automatically catch costly mistakes.
Customer retention
Reduce cancellations and lost revenue
Catch policy errors before customers discover them and cancel within the first 30 days.
Policy Value
50/100
Call Value
100/300
Call Transcript
E&O prevention
Fix errors before they become lawsuits
AI that prevents your worst nightmare: wrong statements that leave you liable.
Carrier Portal Activity
Carrier portal tracking
Catch bad behavior early
Visibility into agents prone to mistakes or dishonesty.
Insurance AI
Built for insurance
AI that understands the carrier portals and policy structures of all major carriers.
Call Analysis
Boost sales
Uplevel all producers
Understand what behavior drives sales and identify agents who need coaching.
Intelligence
Insights that drive outcomes.
Unprecedented visibility
Frontline communication no longer a black box
Know exactly what is happening when agents interact with customers so you can address issues, create training, and communicate with partners.
Integrations
Seamless integrations
Sync with your contact center, CRM, and data warehouse.
Coaching
Insurance specific coaching
AI generated coaching based on behaviors that drive sales and improve quality.
Reporting
Comprehensive analytics
Track accuracy rates, compliance scores, and agent performance across your entire organization.
